A table with a lamp, perfume bottles, and decorations in front of a window, with yellow armchairs in the background.
A table with a lamp, perfume bottles, and decorations in front of a window, with yellow armchairs in the background.
Double bed with two decorative floral-patterned pillows, flanked by wall lamps and a lit shelf with decorative items
Two cocktail glasses adorned with lemon slices and gold straws placed on a table with marble coasters in front of a red armchair and a gold cushion.
Indoor pool with hanging plants and candles on wooden stumps, lit by a large window
A living area with a gray chair, a round wooden table, a lamp, and a flat-screen TV mounted on the wall.
Cobbled alley lined with old houses featuring plants and wooden decorations in front of the doors
Medieval church with a pointed spire, surrounded by vineyards and lush green hills, under a partly cloudy sky.
A person receives a chest massage in a spa setting with lit candles in the background.
Aerial view of a swimming pool with a person swimming and six closed red umbrellas lined up on the side.
Room with a bed covered in petals, heart-shaped balloons, and a table with a bottle of champagne and glasses

Privacy policy

Introduction

As part of the use of its services, in particular the services accessible on its website, mobile site, online store and mobile applications, JAMES VIGNOBLE HOTEL EGUISHEIM****, as data controller, may collect and process your personal data.

We are committed to respecting the privacy rules of potential customers and visitors to our website, mobile site, online store and mobile applications.

All data processing carried out within the framework of accessible services complies with applicable local regulations regarding the protection of personal data, and in particular with the provisions of the modified "Informatique et Libertés" law of January 6, 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".

1 - What are our commitments regarding data protection?

JAMES VIGNOBLE HOTEL EGUISHEIM**** is committed to guaranteeing a high level of data protection for its customers, prospects, users of the website, mobile site, online store and mobile applications, and any other person whose data it processes.

JAMES VIGNOBLE HOTEL EGUISHEIM**** is committed to complying with the applicable regulations for all data processing it implements:

Your data is processed lawfully, fairly and transparently;

Your data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

Your data is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;

Your data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

JAMES VIGNOBLE HOTEL EGUISHEIM**** implements appropriate technical and organizational measures to ensure a level of security appropriate to the risks inherent in its processing, to meet regulatory requirements and to protect the rights and data of data subjects by design.

Furthermore, JAMES VIGNOBLE HOTEL EGUISHEIM**** contractually imposes the same level of data protection on its subcontractors (service providers, suppliers, etc.).

2 - What data do we collect?

A - According to the purpose of collection

The personal data we collect varies according to the purpose of the collection and the service we provide. In general, we may collect the following categories of data directly:

a) personal contact details such as your surname, first name, email address, postal address and telephone number(s);

b) login credentials used to access your online account, or username and password. We need these to create an account for your personal use;

c) communications with you, which may include details of chat conversations, customer service;

d) demographic data, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);

e) browsing history, such as the pages visited, the date of the visit, the location during the visit and the IP address;

f) payment data relating to a purchase or booking made on one of our websites or online stores, or one of our applications. Generally, the invoice in your name, your billing address and payment data such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications concerning our products and services, or when you respond to our posts and promotional announcements on social networks.

B - Data concerning minors

JAMES VIGNOBLE HOTEL EGUISHEIM**** does not collect or process data from children under the age of 18 without the prior consent of their parents or legal guardians.

If data concerning children is collected via our website, mobile site, online store and mobile applications, parents or legal guardians have the option to object by contacting us at the address indicated at the bottom of this page.

3 - How is data collected?

A - Methods used to collect your data

As part of our relationship, you may be required to transmit your data to us by various methods and in particular via our website, mobile site, online store and mobile applications during your internet browsing, when making purchases, bookings, filling out various data collection forms, subscribing to the newsletter, creating an account, submitting an application, posting comments on our social media pages, making any contact with our establishment, or by transmitting your data to us in any other way.

B - IP Address

The IP address is a series of numbers automatically assigned to your computer by your Internet service provider each time you connect. Every time you send a request to the website, our servers log your visit. We collect IP addresses in order to analyze trends on the website. We do not send any data that can identify you, which means that your session will be logged but will remain anonymous to us.

We may use your IP address in cooperation with your Internet service provider to identify you if the terms of use are applied to protect our services and customers, or to comply with applicable laws.

C - Cookies

In order to constantly improve the quality of our services offered on our website, mobile site, online store and mobile applications, and their suitability to your needs, JAMES VIGNOBLE HOTEL EGUISHEIM**** may use "cookies", text files used to identify your terminal when you connect to one of our services.

The placement of cookies or trackers on your terminal (computer, tablet, smartphone, etc.) allows JAMES VIGNOBLE HOTEL EGUISHEIM**** to collect information and personal data according to the configuration of your terminal.

Types of cookies used:

a) Cookies essential to the use of the website — They allow you to use the main functions of the website, such as purchasing or booking services for example. If you disable cookies, you will no longer benefit from these functions. The stored data cannot be used for commercial purposes.

b) Website performance cookies — Performance cookies allow us to optimize our website and detect any technical problems you might encounter. They allow us to collect data on how you use the website, including the number of visits per page, the number of error messages displayed, the time spent on a page or the number of clicks on an area of the website. The stored data cannot be used for commercial purposes.

c) Functional cookies — These cookies allow the website to remember choices you have made (such as your username, language, or the region you are in) and provide more enhanced and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The data collected by these cookies can be anonymized and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies — These cookies collect data about your internet browsing habits in order to offer you advertisements adapted to your interests. They also allow you to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. Usually, they are placed by advertising networks with the website operator's permission. They remember the visits made to a website and share this information with other organizations (e.g., advertisers). Targeted or advertising cookies are often linked to site functionality provided by the partner organization. Data is collected and shared with third parties to offer audience targeting and optimization solutions to advertisers and publishers. No personal data is collected, and an individual cannot be identified from the collected data.

e) Cookies from third-party sites and social networks — Our website contains links and/or content that redirects users to other websites and social networks, and we do not know what cookies are used by them. For more information, please consult the information provided by these third-party sites and social networks regarding their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy by adhering to the following two principles:

We do not associate your cookies with data that allows you to be identified directly and personally. Under no circumstances do cookies make it possible to know your address, date of birth, telephone number, or any other information that could be used to identify you.

We do not communicate any personal information to advertisers or third-party sites that display our ads based on your interests.

If your computer or mobile is used by several people, or if it has several internet browsers, the content displayed to other users may correspond to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

E - Links to third-party sites

Our website, mobile site, online store and mobile applications may contain links redirecting users to third-party sites. We assume no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of data on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these sites before submitting your personal information.

4 - For what purposes can the collected data be used?

Your data is used primarily for the purposes of bookings and purchases (provision of services, specific services and products), prospecting, loyalty programs, organizing activities, information, sales, satisfaction surveys, organizing competitions, new services and products intended to improve your customer experience in our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. Aside from cases where your consent has been obtained (especially for the communication of personalized offers), the processing of your data for purposes other than those mentioned above is necessary, in particular:

To ensure the performance of the service contract;

To comply with a legal obligation;

For legitimate purposes pursued by our establishment (in particular the development of new services and offers, the improvement of customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services available on the website, the mobile site, the store and the mobile applications of our establishment: creation of a user account, newsletter, reservation management, support and complaints, management of loyalty programs, etc.

To allow you to browse our websites;

To best adapt our information, notifications, offers and other forms of services to your interests;

To facilitate the completion of administrative formalities related to booking and purchasing.

5 - How long is your data kept?

JAMES VIGNOBLE HOTEL EGUISHEIM**** is committed to keeping your data for a period not exceeding that necessary for the purposes for which they are processed.

Retention periods are defined according to the processing purposes implemented by JAMES VIGNOBLE HOTEL EGUISHEIM**** and take into account, in particular, the applicable legal provisions imposing a precise retention period for certain categories of data, the applicable limitation periods as well as the CNIL's recommendations concerning certain categories of data processing.

6 - Who is likely to access your data?

A - Recipients of your data

The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff or to its auxiliary service providers (subcontractors, service providers, banks), in the context of the performance of all or part of the services listed above. We remind you that in this context, JAMES VIGNOBLE HOTEL EGUISHEIM**** requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfer outside the European Union

Data may be processed outside the European Economic Area (EEA). In this case, JAMES VIGNOBLE HOTEL EGUISHEIM**** will make every effort to ensure that this international data transfer benefits from the required level of security and guarantees.

7 - How to exercise your rights?

In accordance with the applicable data protection regulations, you can, at any time, exercise your right of access, rectification and deletion of your personal data as well as your right to limit and object to the processing and portability of your personal data.

Furthermore, you have the legal right to define guidelines concerning the management of your data after your death.

Likewise, any person who is a minor at the time the data is collected may obtain its deletion as soon as possible.

These rights can be exercised by writing to the following address:

JAMES VIGNOBLE HOTEL EGUISHEIM****

6 rue des Trois Pierres, 68420, Eguisheim

reservation@jameshotel-vignoble.com

In this context, we ask you to attach to your request the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity.

You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés (CNIL) in the event of a violation of the applicable data protection regulations and the GDPR in particular.

8 - IT Security / Transaction Security

Guaranteeing the security and confidentiality of the personal data you entrust to us is a priority for JAMES VIGNOBLE HOTEL EGUISHEIM****. Thus, we implement all necessary technical and organizational measures concerning the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, in order to preserve the security of your data and in particular prevent their accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access.

We offer you a secure online payment system based on the latest current technologies.

JAMES VIGNOBLE HOTEL EGUISHEIM**** does everything possible to fight against identity theft on the Internet. This is why, for example, we use a detection system for fraudulent credit card payments. This system protects you in the event of loss or theft of your credit card.

The security and confidentiality of personal data relies on everyone's good practices. This is why we ask you to avoid sharing your password with third parties, to systematically log out of your social media accounts (especially in the case of linked accounts) and to close your browser window after your session, particularly if you access the Internet from a shared computer terminal. This will prevent other users from accessing your personal data.

9 - Contact us

For any further questions regarding this policy or how JAMES VIGNOBLE HOTEL EGUISHEIM**** processes your personal data, please contact us at the following address: reservation@jameshotel-vignoble.com

10 - Changes to the declaration

JAMES VIGNOBLE HOTEL EGUISHEIM**** reserves the right to adapt the data protection policy. When we make substantial changes to this declaration, we publish a link to the declaration on the homepage of our website.

11 - Opposition to telephone solicitation

The user has the option to register on the telephone solicitation opposition list by calling +33 3 89 41 46 88